PAPER

This depends on the product, but we believe in only using the highest quality paper stock for purpose and for value. Our premium business cards are 400gsm, Letterhead / Compliment Slip / Printing - 90 or 120gsm, A4/A5/A6 Notepads - 80gsm, Flyer Print - 150gsm or 300 gsm, A3 Posters -170 gsm.

GSM is short for 'Grams per Square Meter'. The higher the GSM number, the heavier (and thicker) the paper. At BrunelOne.com, we supply the most suitable GSM paper for each product purpose. 

 

The type of paper used for difference purposes is expressed in weight. In the countries following the European system, it is grammes per square metre (gsm or g/m2 or simply g) and in the US system it is Pound (lb).

The paper used for writing/printing (letterheads and such stationery) is generally between 60 to 120 gsm (20 to 70 lb) and is called the paper or text stock. Anything heavier than this is considered the card stock, i.e. the paper used for business cards, postcards, greeting cards, etc.

Coated papers are available in two finishes – glossy (shiny and smooth) and Matt (flat and lusterless). Coated glossy papers reflect the light evenly so they are suitable for almost all types of printing jobs. Glossy papers have a good ink holdout, which is important for creating sharp, bright images.

UPLOADING ARTWORK

Unfortunately .PSD (Photoshop) files can't be previewed on most internet browsers. However as long as you follow our Artwork Guidelines, the uploaded file should be printed fine.

If you are having problems uploading and previewing your artwork files, it may be because the uploaded artwork file isn't one of our accepted file formats.

File formats currently accepted: jpg, jpeg, gif, png, eps, ai, pdf, zip, tar, rar, cdr, psd images only.

Please also ensure your upload file/s for front and back sides. For files containing both sides, upload one file to 'Front side'.

File size should also not be larger than 50MB in size.

For further help, please see our Uploading Artwork Guide >>

If you have uploaded your artwork and then decide to purchase at a later date, firstly you will need to ensure you have given your uploaded artwork a 'Design Name' and have clicked 'Save and Continue'. Then, when you next login in to your account, you will find your uploaded artwork in the 'My Account' then in 'My Designs' area. To order your uploaded artwork, then click 'Order'.

 

Providing that your uploaded artwork conforms to our artwork guidelines, rest assured your artwork will print correctly on to your chosen product. All dimensions (including Bleed and Safe Margin) are specified on each of our product upload areas. Click here to read our artwork guidelines >

BROWSING TEMPLATES

If you can't find the right template for you, you can attempt to create your own using our 'Create Design' tool. You can also contact us to suggest a template design which we can add to the website.

PRODUCTS

There are three options for designing, customizing and printing product at Brunel ON. Click a product on the left-hand panel and choose one of the options.

1. Upload Design: using this option, you can upload your own JPG, JPEG, GIF, PNG, EPS, AI, PDF and PSD images.

2. Browse Design: use this to select hundreds of pre-loaded templates. Work on them or customize them through our design studio.

3. Create Design: lets you create your own printed product. Click it to open the design studio and use multiple tools to create your own design.

 

 

PRINTING

Our system supports RGB (red, green, blue) for producing digital prints. We have accurately mapped color pallet to match RGB to CMYK (cyan, magenta, yellow, key) to ensure proper 4-color printing.

300 dpi (dots per inch) is the resolution of the output PDF file.

We use digital offset printing, which provides the highest quality of print material for both text and images.

PRICING

Our standard listed prices are excluding VAT. VAT will be added to your final checkout for you to review before you purchase.

Our flyers / leaflets are free from VAT by default, however legally there are some exceptions:

- If your flyer or leaflet is used to obtain a discount on goods or services - i.e. "25% off with this flyer", then VAT is chargable.

- If your flyer or leaflet has an area designed to be written on, then VAT is chargable.

If we find that your Leaflet / Flyer conforms to these exceptions, we will notify you for the payment of VAT due.

Yes - the prices listed on the website indicates basic prices of products against many parameters: paper/card weights or thickness (GSM/Pt), glossy or matt finish, 2 or 4 colors, square or rounded corners, single or double side printing, quantity, destination shipping charges and the mode of transport. The prices are calculated with regard to the most basic paper/card types, sizes and number of sides printing. Please use the 'Price Calculator' for help calculating the basic cost of your order. 

PAYMENT

We currently accept Visa (Visa Credit, Visa Debit, Visa Electron), Mastercard & Paypal payments. All payments are securely processed by Sagepay. You do not need a Sagepay account to process your order.

DELIVERY

Fastest delivery is 48 hours - Express 24 hour despatch with next day delivery (effectively delivered within 48 hours of order placed).

 

We currently offer UPS Next Day Delivery, RoyalMail Next Day and DPD / Interlink Next Day delivery services. At Brunel One we offer our standard 3 day despatch and express 24 hour despatch. Despatch is the term to describe the production turn around. With Express 24 hour depatch, you could use our click and collect service, and collect your item from 24 hours after ordering at our Bristol factory.  

Read more about Delivery >

 

If you are in the Bristol area, you can take advantage of our 'Click & Collect' service. We are based in Bedminster, and by selecting our express 24 despatch, you will be able to receive your product from 24 hours of ordering. Click here for details on our location.

'Despatch' is the term to describe the production turn around time. Our fastest despatch turnaround time is express 24 hours, with standard 3 day despatch as standard. Each day of despatch is taken from each order placed before 2pm. 'Shipping' is the delivery method you wish to choose once the product is ready. Fastest delivery is 24 hour despatch with next day shipping (effectively delivered within 48 hours of order placed). With 24 hour depatch, you could use our click and collect service, and collect your item from 24 hours after ordering at our Bristol factory. 

 

OTHER

On rare occasions there is a problem with the website. On these occasions, please contact us to specify the problem and we will resolve it as soon as possible.